Having Problems with your PictureBook and Missing Photos?

It's important to keep your original photo files organized and in the same place as when you laid out your book, when it's time to send the book to us, the software actually looks for the photos at the original location of the files when you added them into the software. If the files have been moved before you finish the book, the software cannot continue since it is looking for the files. Please don't move the files until your book is completely finished and your order has been processed.

Having Problems running the Mac Version?

The Mac version requires that you have the latest Apple software updates for Java. We also recommend at least 1GB of RAM, close all other open applications while running our software to make sure you have as much memory available as possible. We recommend OS X 10.4 (Tiger) or 10.5 (Leopard).

Having Problems Uploading an Order?

The files being uploaded are usually large in size (50mb to 150mb), depending on the speed of your internet connection, it could take as little as 20 minutes or as much as 2 hours, so please be patient. If you're having problems uploading an order via the "Send to PictureBooks" way, you can manually upload your file to us. First, select "Send to PictureBooks," then select "I prefer to bring the files to the store." A file with the extension .dgl will be created. Upload that file by clicking the link below.

PictureBooks MailBigFile Upload

Simply upload your .dgl file to our upload page and leave a note for us. The file may be large depending on the size of your book and quality of photos, so just leave the page open until it confirms that it is done. We will get in touch with you to confirm your order and facilitate the payment process.

If you're still having problems uploading, you can also save the file as described above and move it to a CD or a flash disk and bring it to any of our retail outlets. They'll take care of processing your order.